AI readiness for charities and community organisations

Someone needs help tonight, or wants to give. Both are one readable fact away.

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The moment

Femi, who coordinates a local support charity

Someone in difficulty asks an assistant where they can get help in their area this week, and whether it costs anything.

What the agent needs: What services you run, when and where, who is eligible, and how to get in touch.

What actually happens: The service timetable is a poster PDF, eligibility is described in a trustees' report, and the helpline number is only in the footer image. The assistant refers them to a national line with a three-hour wait.

Which dimensions decide it, and why

AIScan grades five dimensions. These are the ones that carry the outcome for this kind of business.

Content

Service times, locations, eligibility and contact routes are urgent facts. As a PDF poster they help nobody who asked a machine.

Discoverability

Volunteer-built sites often have no sitemap, so the service pages that matter most are never fetched.

Capabilities

A donation page and a referral form with real URLs let an assistant complete the useful action instead of describing it.

The checks that matter here

Fix guides: /docs/checks/content · /docs/checks/discoverability · /docs/platforms/wordpress

Most sites like this run on WordPress — read the WordPress playbook for where each fix lives.

Questions we get asked

We have no budget. What is the minimum worth doing?

Put service times, locations and the phone number in text on one page, and make sure that page is in a sitemap. That is most of the value.

Our timetable is a poster. Is that fine?

Keep it, but type the same times out as HTML. Posters are unreadable to the thing answering the question.

Does donation markup help?

A clear donation URL and a text description of what a donation funds are what an assistant can pass on. Widgets alone cannot be linked.

Should eligibility be spelled out?

Yes, plainly. It is the most common follow-up question and the one most often left implicit.

Are we too small for this to matter?

Local specificity is your advantage — assistants prefer the nearest concrete answer when it is readable.

How do we check?

Free scan at aiscan.site, no account needed.

Scan your site and see where you actually stand

Free, no account, about twenty seconds. The report names every failing check by ID, shows the evidence we found, and gives the fix for your platform — plus a hand-off prompt you can paste straight into Claude Code or Cursor.

Run a free scan npx aiscan-cli yoursite.com

Prefer to read first? Browse every check we run or the guide library.

Next in Learning & communityAI readiness for online courses and training providers

Also covers: charity, nonprofit, community group, food bank, support group, church, mosque, temple, youth club, social enterprise, volunteer organisation, advice service, housing support, sports club, residents association.